Based on the data in case exhibits 1, 5, and 6, is costco's financial performance superior to that at sam's club and bj's wholesale costco is turning in much higher numbers for total revenue than bj's and higher sales than sam's costco holds 57 percent of the market share while bj's has 8 and sam's.
According to the american customer satisfaction index (acsi), costco leads the pack of retailers in the category of department and discount stores the warehouse club got a score of 83 on a 100-point scale meanwhile, competitors bj's wholesale club and sam's club both earned an acsi score of 80. Access through membership is the component of the vision statement that indicates costco wholesale's membership only warehouse club model sam's club, costco and bj's wholesale are already consumer known brands that command high sales volumes that would be difficult and costly to replicate. Street analysts' assessments of this approach, followed by a systematic comparison of the financial performance of costco with that of sam's club, a warehouse retailer that is part of wal-mart to be sure, wal-mart wields its awesome the business: wal-mart started sam's club, zayre's started bj's wholesale club, and in. “it's very challenging for brick-and-mortar retailers to weather the online onslaught without also providing a superior in-store customer experience,” the report costco, 83 all others (average of smaller stores), 81 nordstrom, 81 bj's wholesale club, 80 fred meyer (kroger), 80 sam's club (walmart), 80.
The market is dominated by three companies: bj's wholesale club, costco wholesale and sam's club (a division of walmart) • the us warehouse club sector grew at a 72% cagr from 2001 through 2016 its growth rate outpaced that of the total us retail industry by 33 percentage points over the period. Warehouse clubs such as costco, sam's club and bj's wholesale club have for decades been an american staple: a place where families can stock up the core club customer is older: it's generally someone with a family and a house, said sucharita mulpuru, an analyst at the research firm forrester.
Costco, sam's club, and bj's wholesale are similar membership-based warehouse stores that offer a wide variety of products and services the only significant difference between sam's club and costco is the cost of membership — sam's club costs $15 less annually bj's differs from the other two stores.
Costco wholesale is the industry leader and is well-positioned to continue in that position, even during a period of economic malaise operating more than 740 membership warehouse stores, costco is the nation's largest wholesale club operator (ahead of wal-mart 's sam's club ) primarily financial performance. Comparing just the data available in exhibits 1 and 4 for costco, exhibit 5 for sam's club, and exhibit 6 for bj's wholesale club from case 2 in crafting & executing strategy, costco's financial performance is superior to these two competitors from the raw numbers below it is difficult to see this because costco and sam's. 11 reviews of sam's club horrible customer service and many employes seem like they are hired as if off the street to just do what they're told certain cashiers are rudeand customer service there really is none here go to the target next.